Privacy Notice

Return and Privacy Policies

First off, please note that we will do everything we can to assure your 100% satisfaction. However, due to some customization of our products we CANNOT accept returns on custom shoes this time, except the quality flaw.

But the Return Policy become effective on the rest products of our hand painted shoes. In other words, the shoes purchased from our site may be returned. And you customer MUST contact with our Customer Service via within 7 days after receiving your item before return/exchange the shoes to Out support team will offer you a Return Application From. In addition, if the mistake was due to client negligence, the merchandise must be returned in the original condition to us AT YOUR EXPENSE within 10 business days from the date of delivery. When you return your merchandise, please offer us the tracking information that you obtained from the shipping agent. If any returns without a Return Application Form, then unfortunately it will not be honored. If we make any error, then all refunds will be refunded in the full amount. Others will minus some interrelated fees such as the restocking fees and so on. Refunds may only be issued in the same form as payment. Then the exchanges and credit will become possible if they meet the following criteria:

1. Hand painted shoes are found to be in unworn or new, resalable condition and packaged in original box or packaging. (We advise that you only wear the shoes around your house for a limited time if there is a chance you might need to return these to our store.)

2. Hand painted shoes are returned to with a postmark no later than 7 days from receipt of goods. For example: If you place an order and receive it from us on May 1st, then you must ship it back no later than May 7rd.

BUT, we DO NOT accept the returns that is slight difference in color – Lighting of the picture may make the item appear a different shade of color; different devices would also make some difference such as different computer settings and so on.

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