FAQ

About The Paints:

Our designers paint with Acrylic paints. These types of paint eliminate the need for turpentine and gesso, and can be applied directly onto canvas. More than anything, this kind of paint can be waterproof, permanent, light-fast.

Q: Are your hand painted shoes durable?

A: Yep, our designers use the special paint that is both durable and flexible on each pair of shoes. That is the Acrylic paints. This kind of paint is proven to guarantee the longevity of the artwork. Besides, you don't have to worry about your freshness melting away when it rains, it is definitely waterproof.

Q: Where do you ship from, and do you deliver internationally?

A: We ship from HongKong, but we can serve the people all over the world.

Q: Do you offer all your hand painted shoes with free shipping?

A: We offer free shipping to worldwide We are not responsible for custom duty, but we try our best to avoid it.

Q: How long will it takes to arrive after shipment?

A: We need about 3-5 working days to prepare the shipment. Then it takes 4-15 working days to arrive after shipment.

Q: Is your shoe size standard?

A: Our shoe sizes are measured by the standard Chinese size, however, due to the difference of the shoe size measure method in the different countries, we kindly advise measuring your foot length by inch or centimeter first, then referring to the conversion table shown at our site.

Q: What kind of payment methods do you accept?

A: We accept PayPal.

Q: Can I return my shoes, and what's the time limited?

A: Yep, We will be pleasure to accept a return for appropriate refund or exchange, but it is only within 7 days that you can return or refund it. ATTENTION PLEASE: NO QUALITY FLAW ON THE CUSTOMIZED SHOES, NO RETURN.

Q: Can you ship my shoes as a gift?

A: Yes, sure! We usually ship your shoes as a gift and write the declared value less than the real price. It is helpful to avoid custom duty. But this means that we will not include any invoice or any indication of the price inside your package. Please send us an email immediately after you have purchased your shoes.

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